We've all heard of the 80/20 rule (otherwise known as the Pareto Principle) which states that for many phenomena, 80% of the consequences stem from 20% of the causes. In general business terms, the value of the Pareto Principle is that it reminds us to focus on the 20% that matters. The hard part is identifying what exactly falls into that 20% category.
In the transcription business, the 80/20 rule may be applied as some combination of the following:
80% of your errors are generated by 20% of your transcriptionists
80% of your complaints come from 20% of your customers
80% of difficult dictations come from 20% of your dictators
80% of your errors are really the same 20% of types of possible errors repeated over and over again
The 80/20 principle may only be a rule of thumb, or a generalization, but it does bring home the fact that identifying problems quantitatively and qualitatively, can help you not only to work smart, but to work smart on the right things. TQAudit helps you in both ways: it helps you to identify critical issues and also gives you the tools and processes for handling them.
TQAudit gives you the information you need to achieve results: the facts and figures are at your finger-tips for drill-down analysis and a true understanding of the issues, based on quallity metrics and statistics as well as specific job information for examples and cross reference.
A quality management process must provide quantitative and specific information you can act on. TQAudit does so by enabling you to:
Capture quality data easily
Measure document accuracy
Quantify errors by category and type
Identify problem areas
Identify staff training needs
Provide standardized feedback
Conduct focused audits
Analyze problems from many different angles
Identify strategic solutions
Improve transcription quality
In addition, TQAudit is a powerful tool that gives you the ability to better manage your business. TQAudit helps you to:
Measure staff performance
Identify inconsistencies in editing/auditing
Organize and track your auditing process
Detect patterns in order to plan improvements
Strategically manage your transcription process
Match up problem dicators with the most suitable staff
Establish performance-based rewards
In short, TQAudit is a powerful tool that produces proven quality and business process improvements.
